C.SVR Customer Service course

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How to register for the courses:
1- Contact us via the numbers or through direct registration and payment via the course
2- If you contact us, we will contact you from the work team and give you all the details
3- Holding the program in an interactive face-to-face or via the Zoom program, according to the advertiser
4- Receipt of the certificate of the program at the end of the training course
5- Follow-up after the course via WhatsApp groups or the coach in case there are special questions

$190.00
  • Level
    Expert

introduction

The aim of this course is to provide participants with the knowledge and methods related to customer relationship management and excellence in service and the development of the skills of the participants in the planning and implementation of policies and regulations customer relationships.

Objective

  • To study the current practices of CRM.
  • To find out the impact of CRM on the profitability of the organization.
  • To study the factors affecting the CRM practices.
  • To study the role of information technology in CRM

Who should attend

  • Those who are interested in developing their customer service and relation skills

Course Curriculum

Introduction to Customer Service

  • What is Customer Service?
  • Developing a Customer-Centric Mindset
  • Who Are Your Customers?
  • Internal Customers
  • External Customers

Customer Service : Communication Skills

customer Analysis : Knowing Your Customer

Calming Upset Customers

Telephone Customer Service

Internet Customers Skills

Stress Management Strategies