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Communication Skills course
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How to register for the courses:
1- Contact us via the numbers or through direct registration and payment via the course
2- If you contact us, we will contact you from the work team and give you all the details
3- Holding the program in an interactive face-to-face or via the Zoom program, according to the advertiser
4- Receipt of the certificate of the program at the end of the training course
5- Follow-up after the course via WhatsApp groups or the coach in case there are special questions
$190.00
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LevelIntermediate
Hi, Welcome back!
introduction
To provide participants with the necessary knowledge and skills that enables them to communicate information, ideas, and thoughts effectively.
Objective
- Understand communication process.
- Specify barriers to communication.
- Use verbal and nonverbal communication effectively in workplace.
- Apply the principles of active listening.
- Understand Johari window.
- Give effective feedback.
- Differentiate between the different styles of motivation.
- Deal with difficult people effectively.
- Comprehend transactional analysis.
- Apply principles of Business Writing
Who should attend
- All of those who wish to develop their communication skills in the workplace.
Course Curriculum
Introduction to business Communication
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What is Business Communication?
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A Model for Communication
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Encoder/Decoder Responsibility
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Medium vs. Channel
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Noise
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Feedback
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Some Final Question
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Verbal vs. Nonverbal Communication
Developing a Business Writing Style
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Identify the Role of Written Communication
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The Qualities of Good Written Communication
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Communication Checklist
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Developing an Effective Writing Style
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Types Of Audiences
Types of Business Writing
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Letter and memo Formats
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Business letters
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Letter Format Styles
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Business Memos
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Good News and Persuasive Correspondence
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Positive messages
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Persuasive Messages
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Managing Report Writing
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Parts of Report
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Netiquette
Developing Oral Communication Skill
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Speech Styles or Delivery Formats
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Elements of Good Oral Communication
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Principles of Effective Speeches
Developing Effective Presentation Skills
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What are the Different types of Presentation?
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Informative Presentation
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Persuasive Presentation
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Goodwill Presentation
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The Anxiety of Presentation
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Appropriate attire for Presentation
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The Consideration of Context and culture
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Critical points for when presenting a presentation
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Simple Techniques for using Visual Aids
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The importance of a use of Technology in a presentation
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Importance of a presentation checklist
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What should you include on the checklist?
Dealing with Business Communication Challenges
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Active Listening
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Tips for Active Listening
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What is Conflict Resolution?
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The Manager’s Responsibility-Mediation
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Cross Cultural Challenges
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Responsibility of the Cross-Cultural Communicator
