TQM Total Quality Management

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How to register for the courses:
1- Contact us via the numbers or through direct registration and payment via the course
2- If you contact us, we will contact you from the work team and give you all the details
3- Holding the program in an interactive face-to-face or via the Zoom program, according to the advertiser
4- Receipt of the certificate of the program at the end of the training course
5- Follow-up after the course via WhatsApp groups or the coach in case there are special questions

$250.00
  • Level
    Intermediate

introduction

The course aims to understand the quality determinants, elements and cost of quality and how to provide participants with specific tools to manage overall quality to enable them to improve performance and increase productivity.

Objective

  • By the end of the program, participants will be able to:
  • • Realize the importance of quality models.
  • • Understand TQM philosophy.
  • • Use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.
  • • Gain an understanding of other widely used improvement methodologies.

Who should attend

  • Department managers.
  • Department supervisors.
  • Directors and employees of quality departments.
  • Production managers and employees.

Course Curriculum

Introduction to Total Quality Management (TQM) Concepts

  • Definition of Quality and Quality Models
  • What is TQM?
  • What is TQM?
  • The Relationship Between ISO 9001:2008 and TQM
  • Benefits of Implementing a Quality Model
  • Popular TQM Approaches (Deming, Crosby, Juran, etc.)
  • The Malcolm Baldrige National Quality Award
  • EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
  • Selecting the Right Model for Your Organization

The Success Elements of TQM

Improvement Tools and Methodologies

Benchmarking as a Tool to Improve Quality and Business Processes

Elements of a Continuous Improvement Process